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Send us a note and we’ll sprinkle it with fairy dust before replying. Our wings are always busy delivering magic, but we’ll get back to you as soon as we can!

Frequently 
Asked Questions

Have questions? We’re here to help
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What is Fairy Mail?

Fairy Mail is a magical letter subscription—think fairy letters delivered by real post straight to your child’s mailbox! Each fairy letter from the Fairy Post Office is filled with whimsical stories, gentle life lessons, fairy dust, and two keepsakes—one to keep and one to share.

✨ Experience a one-of-a-kind fairy mail subscription box for kids!

Every month, a new fairy from the Dream Keeper realm whisks your child away on an adventure. Along the way, they learn magic mindfulness, empathy, and ways to care for nature—just like real fairies do. Our fairy letter subscriptions explore themes like friendship, bravery, resilience, and kindness, gently building a positive growth mindset and self-confidence.

Whether it’s a special Tooth Fairy letter, a birthday fairy letter surprise, or part of your ongoing monthly fairy mail, each delivery brings joy, imagination, and a sprinkle of fairy dust to your home. 💌🧚‍♀️

How Is This Different To Others?

At Fairy Post Office, we don’t just send letters—we create unforgettable experiences.

Each letter is handcrafted with heart, arriving through real post to spark wonder and connection. What makes us truly different is the depth of magic and meaning woven into every delivery. Our fairies don’t just tell stories—they gently guide children through important values like kindness, resilience, empathy, and self-belief, all wrapped in whimsy.

✨ What’s extra special?
🩷 Two keepsakes in every letter – one to treasure, one to share, encouraging empathy
🩷 Matching stickers for their Fairy Passport to track their magical journey
🩷 Positive mindset moments in each story, teaching calm, courage, and care
🩷 Beautifully illustrated, age-appropriate storytelling written to grow with your child

Whether it’s a note from the Tooth Fairy, a birthday surprise, or a magical monthly adventure, our letters are designed to be loved, remembered, and re-read—a tradition families treasure.

This isn’t just mail.
It’s magic that lasts.

Shipping & Delivery

Fairy letters are carefully packaged and sent via real post from the Fairy Post Office (with a little sprinkle of fairy dust, of course!). ✨

📬 First subscription letters are posted out within 24-49 hours. Each letter thereafter will be posted on the 1st of each month, so your child can enjoy the magic around the same time each cycle.

🌍 We currently deliver Australia-wide, and worldwide too!

💌 Each letter arrives in a beautifully hand written addressed envelope, ready to delight your child and make their mailbox sparkle. You cant miss it! It has the beautiful hand wax stamp on the back!

Need a special delivery like a Tooth Fairy letter, birthday surprise, or dummy farewell? These can be posted any time—just let the fairies know!

If you ever have questions or need to update your delivery address, our fairy team is always here to help. 🧚‍♀️💖

What ages are the letters best suited for?

Our fairy letters are lovingly crafted to delight children ages 3 to 11. Younger children (3–5 years) adore the beautiful illustrations and listening as you read aloud, while early readers (6–11 years) love exploring the stories—and even discovering the magic for themselves. Many parents also report that older kids and adults find joy in the whimsical tales and keepsakes!

 
Safety Note for Little Fairies:
Each letter includes tiny keepsakes and a sprinkle of fairy dust. These can pose a choking hazard for children under 4 years old, so please supervise little ones closely when they explore their magical treasures. ❤️🧚‍♀️

Frequently Asked Questions

🧚 What ages are the letters best suited for?
Our fairy letters are lovingly created for children aged 3 to 11, using a magical mix of storytelling and early childhood teachingexperience. Younger children adore the illustrations and listening to the stories, while older ones enjoy reading and exploring the magic themselves. (And yes, we have a few grown-up fans too!) Save them in a keepsake folder—re-reading makes the messages even more meaningful over time.

📬 Do 6,12 and 18-month subscriptions renew?
Our subscription is a one-time payment and does not auto-renew. If your child loves the magic, please resubscribe to your desired period and let us know so we can continue where you left off!

🧾 Can I cancel my subscription?
Yes, absolutely. You can cancel anytime through your account, or simply email us at hello@fairypostoffice.com and we’ll take care of everything with a sprinkle of kindness.

👧👦 Are the letters just for girls?
No way! Fairy Mail is for every child who believes in magic—boys and girls alike. Each letter shares empowering messages about kindness, bravery, and resilience. 

🎁 Can I send Fairy Mail as a gift?
Absolutely! Fairy Mail makes a magical gift for a child, grandchild, niece, nephew, or special friend. Just enter their name and address at checkout and we’ll handle the rest.

👨‍👩‍👧 Do I need a subscription for each child in my home?
You can absolutely share one subscription by adding multiple names to a single envelope. If each child would like their own personalised letter and surprise, we recommend subscribing separately.

📮 Where are the letters sent from?
All letters are lovingly sent from Sydney, Australia, and we ship worldwide!

📆 When will my letter be sent?
Your first letter is mailed within 24-48 hours.

All ongoing letters are sent on the 1st of each month via Australia Post.
Please allow 7–10 business days for delivery within Australia, internationally please allow longer. 

💌 Are the letters personalised?
Yes! Each envelope is addressed directly to your child. Just enter their name and address in the boxes at checkout. We’ll take care of the rest with love and fairy dust!

📦 Will I ever receive the same letter twice?
Fairy Mail is a magical journey, with a new story and surprise each month. If you take a break and come back later, let us know so we can make sure you continue right where you left off.

🏠 How do I update my shipping address?
You can log into your account, go to ‘My Subscription’, and update your address. Please email and let us know as well so we can ensure  your letters are being delivered correctly! Need help? Just email us!

🔧 How do I manage my subscription?
Look for the ‘Manage Subscription’ link in your order confirmation email. From there, you can update your details, pause, or cancel. Need a hand? We’re always here to help!